Role play: talking to a demotivated employee
Clara has always been one of the most engaged people on the team, but for a few weeks she has barely taken part in meetings and has delivered two pieces of work late. You’ve asked her for a meeting to talk.
Voice simulation
In this scenario
The situation
Clara has always been one of the most engaged people on the team, but for a few weeks she has barely taken part in meetings and has delivered two pieces of work late. You’ve asked her for a meeting to talk.
Create a space of trust, understand what’s happening to her without assuming and agree together on something concrete for the coming weeks.
What makes it hard
- At first she says everything is fine.
- She feels under-recognised and finds it hard to say so.
- If you offer solutions too soon, she shuts down.
What the feedback assesses
When you hang up, AI Role Play analyses the conversation and returns personalised, objective feedback, with strengths and areas for improvement. In this scenario, these modules are assessed:
Do you use open questions? Do you ask enough questions?
Do you dominate the conversation or let the other person talk and voice their doubts?
Do you uncover the customer’s needs, concerns and interests with strategic questions?
Do you adapt the message to the other person? Are you clear and concise?
Sample conversation
This is how it might start. It’s an example: in the simulation, the avatar reacts to what you say, so every conversation is different.
Live this conversation before you have it for real.
Repeat it as many times as you need, get feedback at the end and arrive at the real meeting with your answer rehearsed.
Adapt it to your company
- The other person’s profile. Industry, role, pain points and communication style.
- Your product or service. What your team has to explain, with its key messages.
- The context of the conversation. The customer’s interests, questions and objections, so your team doesn’t know which one is coming.
Further reading
- Difficult conversations at work? 4 ways to practise them before you sit down at the table
- The difficult feedback your managers keep avoiding: a practical guide to preparing it better
- Is your company ready to handle difficult conversations?
Frequently asked questions
What does the feedback assess in this scenario?
In this example, use of questions, conversation balance, needs discovery and message clarity. You can choose which modules are assessed in each role play.
Can I adapt this scenario to my company?
Yes. You define the other person’s profile (industry, role, pain points and communication style), describe your product or service and add interests, questions, objections and context to make the simulation as realistic as possible.
Can I change the avatar and the setting?
Yes. You choose the avatar from the library, hyper-realistic or animated, and the background. If you need a specific background, you can request a custom one for your company.
In which languages can people practise?
In Spanish, English, French, German, Italian, Portuguese, Dutch and Chinese.
