Customer service test: can you handle an angry customer?
Eight real customer service situations. You choose how you’d respond in each one, we explain straight away why it works or not and, at the end, you find out your level.
What you’ll find out
- How you respond to a billing error, a critical incident or a threat to cancel.
- Why each response calms or worsens the situation, explained on the spot.
- Your level after the eight situations.
Then, time to practise
A tool tells you where you are. To improve, you need to practise the conversation, and that’s what AI Role Play does: your team talks by voice with an AI avatar and gets feedback at the end.
Angry customer: Javier, a customer with an incident.
SolutionCustomer service with AI Role Play.
Further readingHow to respond to an angry customer: examples and best practices
From result to practice.
We’ll show you in a demo how your team would practise this conversation with their product and their customers.
Frequently asked questions
Is it free?
Yes. The tool is free and you complete it right on this page.
What do I do with the result?
It tells you where to start. To train that conversation, your team can practise it by voice with an AI avatar in AI Role Play and get feedback at the end.
Who is it for?
For customer service leaders and teams who want to know where they stand before deciding what to train.